Refund Policy
How refunds and cancellations work at Skip Genie.
Placeholdertemporary text for development only; final text from counsel
On this page
1. Overview#
We do not offer refunds. This policy explains how fees, credits, and cancellations work so you know what to expect before you subscribe.
2. Membership fees#
Membership is billed monthly, in advance, and is non-refundable. We do not issue pro-rata refunds for partial months. Credits included with your membership have no cash value.
3. Additional searches#
Additional search credits are final once purchased and are non-refundable. Credits have no cash value and cannot be transferred.
4. Bulk Search orders#
Processing begins as soon as you submit your list. Bulk Search orders are final, cannot be cancelled, and are non-refundable.
5. Free trial (limited-time oil and gas offer)#
The oil and gas free trial costs nothing, so there is nothing to refund. It is a limited-time promotion, and Skip Genie reserves the right to approve or decline requests. If you continue to a paid membership afterward, the rest of this policy applies.
6. Cancellation#
You can cancel at any time from your account (Subscription, then Cancel) or by contacting support. Cancellation takes effect at the end of your current billing cycle, and you keep access until then.
7. How to ask for help#
If something went wrong with a search or a charge, contact us and we will look into it. A chargeback or payment dispute for an authorized purchase may result in suspension or termination of your account.
8. Changes to this policy#
We may update this policy from time to time. Changes take effect when they are posted on this page.
9. Contact#
If you have any questions about this policy, please contact us at support@skipgenie.com.
Questions about this page? Contact us.